Our Commitment to Your Safety

At TruTouch, we understand the challenges that come with navigating a global pandemic, and we are committed to supporting our customers and employees during this time. Your safety remains our top priority, and we are taking every precaution to maintain a clean and secure environment while continuing to provide our services.

We strictly adhere to the guidelines set forth by the World Health Organization and go above and beyond to ensure our shop remains a safe space for everyone. You can count on us to uphold the highest standards of cleanliness and professionalism while delivering the quality service you expect.

FREE Pickup and Drop-Off Service

To help customers who prefer to stay home, we offer a free pickup and drop-off service. This minimizes time spent outside while ensuring your vehicle receives expert care. Before and after the service, we ask that you step outside for a quick inspection to confirm the work is complete to your satisfaction.

Onsite (At-Home) Vehicle Inspections

All services have a base price, but an onsite inspection is required to assess any extra time or costs. To maintain social distancing, customers will stand on one side of the vehicle while our staff remains on the other. The key should be placed on the seat for contact-free pickup, and we will take the vehicle to our shop for servicing.

Shop Deep Cleaning for Safety

We have increased our cleaning protocols to maintain a safe and sanitized environment for customers and employees. High-touch surfaces, work areas, and frequently used equipment are disinfected regularly, ensuring a hygienic and secure space while we continue operations with enhanced safety measures.

Employee Health & Safety Guidelines

We strictly enforce a stay-at-home policy for any employee who feels unwell. If a staff member arrives showing symptoms, they will be sent home immediately to protect the health and safety of our customers, team, and workplace environment, ensuring a risk-free experience for everyone.

Hand Washing & Protective Gear

All employees are required to wash hands frequently and wear protective gear while working. Masks, gloves, and protective clothing will be used throughout vehicle cleaning and during pickup and drop-off to maintain a containment-free process, ensuring maximum safety for both customers and staff.

Optional Steam Cleaning

Steam cleaning is highly effective at killing bacteria and viruses, offering an extra layer of protection. Our optional steam cleaning service focuses on door handles, seats, dashboards, and other high-touch areas, ensuring a thoroughly sanitized vehicle for your safety and peace of mind.